Free shipping On orders over $100 USD / €85 EURO / £75 GBP

WE SHIP WORLDWIDE

Orders are typically dispatched within 1-2 business days.

SHIPPING TIMES

• UNITED KINGDOM
• Royal Mail Tracked 48 (Delivery aim 48 hours)
  
• Royal Mail Tracked 24 (Delivery aim 24 hours)
• Royal Mail Special Delivery Guaranteed by 1pm (Delivery aim 24 hours)
• (Framed specimens delivered in 7-14 working days)
  
• EUROPE
• International Standard (Delivery aim 3-5 working days)
• International Tracked (Delivery aim 3-5 working days)
• Global Express (Delivery aim 1-3 working days)
• (Framed specimens delivered in 7-14 working days)
• NORTH AMERICA (we pre-pay the tariff)
• International Standard (Delivery aim 5-7 working days)
• International Tracked (Delivery aim 5-7 working days)
• Global Express (Delivery aim 2-3 working days)
• (Framed specimens delivered in 7-14 working days)
• AUSTRALIA & NEW ZEALAND
• International Standard (Delivery aim 5-7 working days)
• International Tracked (Delivery aim 5-7 working days)
• Global Express (Delivery aim 2-4 working days)
• (Framed specimens delivered in 7-14 working days)
• REST OF WORLD
• International Standard (Delivery aim 5-7 working days)
• International Tracked (Delivery aim 5-7 working days)
• Global Express (Delivery aim 2-4 working days) 
• (Framed specimens delivered in 7-14 working days)

• Shipping times are estimates and do not account for delays out of our control including customs delays.
• An order is determined lost if not received within 30 working days. In this case we will ship a replacement or offer a store credit.

Offices in the UK and Thailand

• Unmounted butterflies, beetles, insects, taxidermy and entomology equipment are shipped from our UK studio.
• Framed butterflies and framed insects are shipped from our Thailand studio.
• Shipping from Thailand worldwide takes 7-14 working days on average.

• EASY ONLINE ORDERING
• Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for the details that we need to be able to complete the order. Shipping upgrades for faster delivery are available at checkout.
• PAYMENTS
• We accept online payments via Visa, Mastercard, Amex, PayPal, Google Pay, Apple Pay, Shop Pay, Discover, Maestro & more. Our checkout is secured with the latest TLS encryption security.
• BACK ORDERS
• If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
• GUARANTEE
• We guarantee your complete satisfaction. All of our products come with a 30 day no quibble guarantee.
• REACHING US
• If you need to reach us, please email, phone or write to us using the details on our contact page.
• PRIVACY POLICY
• We do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.
• RETURNS
• Returns must be sent back within 30 days of delivery in the original new condition. Please email first for a returns number. Returns are at the customer cost. Refunds are processed on receipt for the value of the order less shipping.
• DAMAGE IN TRANSIT
• If specimens are damaged in transit, a store credit for the full value of the specimen less shipping will be provided. Email photos of the specimen in an unrepairable condition and any damage to the outer box.
• LOST OR STOLEN
• After the shipping carrier delivers your package, Bugsdirect cannot be held responsible for lost or stolen items. Choose a secure delivery location, especially during busy holiday seasons. Reach out to your mail carrier or post office if you have any concerns. Make sure your address is accurate to prevent any delays or extra fees.