Worldwide Shipping

🇬🇧 United Kingdom

• Royal Mail Tracked Economy (4-7 business days)
• Royal Mail Tracked Express (2-4 business days)
• Framed specimens: 7-14 business days

🌍 Worldwide

• Economy– No tracking (10-20 business days)
• Priority – With tracking (7-14 business days)
  

📍 Our Locations

💳 Payment Methods

We accept Visa, Mastercard, Amex, Google Pay, Apple Pay, Shop Pay, Discover, Maestro & more. Our checkout is secured with the latest TLS encryption, the same standard used by banks and financial institutions — your payment details are fully protected and never stored on our servers.

✅ 30-Day Guarantee

We guarantee your complete satisfaction. All products come with a 30-day no-quibble guarantee.

📬 Address Changes

Please ensure your shipping address is correct before placing your order, as we are unable to make changes to delivery addresses once an order has been confirmed. If you need to update your shipping address, please contact us as soon as possible to request a cancellation — you are then welcome to place a new order with the correct details.

🔄 Returns

Returns must be sent back within 30 days of delivery in original new condition. Please email first for a returns number. Returns are at customer cost. Refunds are processed on receipt for the value of the order less shipping.

📦 Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

⚠️ Damage in Transit

If specimens are damaged in transit, a store credit for the full value of the specimen less shipping will be provided. Email photos of the specimen in an irreparable condition and any damage to the outer box.

🚨 Lost or Stolen Packages

Packages Marked as Delivered

Once a carrier has updated the tracking status to "Delivered," BugsDirect considers the order fulfilled and is unable to issue refunds or replacements for items that are subsequently lost or stolen. If your tracking shows "Delivered" but you have not received your package, we recommend:

• Checking around your property, with neighbours, or in any secure drop locations (e.g. porch, garage, outbuilding).
• Contacting your carrier directly with your tracking number to open a missing parcel investigation.
• Filing a report with your local police if you suspect theft.

BugsDirect is not liable for packages confirmed as delivered by the carrier. We strongly recommend selecting a delivery address where someone will be present to receive the parcel, or using a carrier collection point / parcel locker service where available.

🔒 Privacy Policy

We do not disclose buyer information to third parties other than when order details are processed as part of order fulfillment. In this case, the third party will not disclose any details to any other party.

Need Help?

Please email, phone, or write to us using the details on our contact page.